General responsibilities include:

• Respond to consumer and retailer related inquiries in a timely and efficient
• Manage and facilitate the placement of orders, tracking of shipments, warranty inquiries, billing questions, requests for information and recommendations from all levels of
• Provide exceptional customer relations to achieve growth and service level
• Serve as a product expert on the organization’s product offerings, services and
• Input and manage data in client base software and maintain account information as
• Compose and respond to emails demonstrating proper use of grammar and
• Work with assigned outside sales force (Independent Sales Representatives)

 Knowledge, Skills and Abilities:

• Ability to work well in a small team oriented, call center
• Ability to up sell and promote all company
• Excellent communication skills with the ability to interact positively with co-workers, consumers and sales
• Excellent organizational
• Excellent attention to
• Innovative, strategic problem solver and results
• Ability to multi-task in a fast-paced
• Ability to maintain high energy and
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

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